C11: Performance Management - Strategy, Design and Implementation
September 22-24, 2008

Course Overview

Put It All Together

This intermediate-level course presents the key concepts associated with measuring and rewarding performance at the organization-wide, group and individual levels. Issues addressed include: organizational performance planning, business strategy, the performance management system and process, measurement, individual motivation, and the link between rewards and performance. On the third morning, an optional certification exam is administered covering the course content.

• Gain an understanding of performance management
• Discuss the different types of performance measures
• Examine the various approaches to employee evaluation and issues associated with performance appraisals
• Learn the steps needed to apply and align the performance management process at different levels within the organization
• Find out what factors motivate employee performance and the best tactics to allocate meaningful rewards
• Learn how to audit your performance management system

Who Should Attend

This course is intended for compensation/HR practitioners and line managers who are designing and administering performance management systems, or those who are responsible for developing and implementing a performance rewards strategy

What You Will Learn

The Performance Management System

• Introduction to performance management
• Organizational drivers
• Performance objectives
• Performance management process
• Evaluation/assessment
• Outcomes
• HR practices interlinked with performance management

Measuring Performance

• Why do organizations measure performance?
• How are performance objectives identified
• How do organizations measure progress?
• What do organizations measure?
• How is performance measured at different levels?

Individual Performance and the Performance Appraisal

• Performance by individuals
• The performance appraisal
• Evaluation approaches
• Sample performance appraisals

Implementing Performance Management

• Performance management system implementation
• The performance management process
• Alignment